Job Description

Job Summary

Seeking an entry-level Help Desk Analyst to join the Finance department, providing frontline technical support and issue resolution for a 6-month contract with potential conversion to a merit position.

Key Responsibilities

• Provide first-level technical support and troubleshooting for end users
• Log, track, and resolve help desk tickets in a timely manner
• Escalate complex issues to appropriate technical teams
• Assist with hardware, software, and system access issues
• Maintain accurate documentation of support requests and resolutions
• Support onboarding/offboarding and routine IT service requests

Required Skills & Certifications

• High School (minimum education)
• Entry-level experience
• Must pass Standard Background Check and Drug Screen
• Must complete E-Verify and Temporary Worker Agreement confirmation
• Must be eligible to work in the US without sponsorship
• Confirmation required on eligibility for conversion to Merit

Preferred Skills

• Basic familiarity with help desk ticketing systems
• Strong customer service and communication skills

Scheduling

• Onsite
• Hours: 40/week
• Interview: Video first, then in-person for finalists

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