Job Description

Job Description

Job Description

Help Desk Technician I (Entry-Level)

Type: Full Time Employment

Location: Marlton, NJ (onsite)

The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support .

Key Responsibilities

• Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
• Accurately log problems and resolutions in the ticketing system .
• Maintain and grow knowledge of products and services supported by the Help Desk team.
• Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
• Participate in the on-call rotation as scheduled.
• Complete assigned training and certification requirements .
• Perform other duties as assigned by the Help Desk Lead.

Required Skills & Qualifications

• Genuine interest in technology and eagerness to learn.
• Clear, friendly, and professional phone manner .
• Strong verbal and written communication skills , with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple assignments with attention to detail.
• Hands-on experience with Microsoft Windows Desktop Operating Systems .
• Reliable transportation for on-site support.
• Ability to lift and move PC system components as needed.

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