Job Description

Job Title : Krystal Assistant Manager

Reports To: Store Manager

FLSA Status: Non-Exempt Hourly

Role Type: Full-time

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh

food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The Assistant Manager balances strong leadership with delivering “WOW” guest service while supporting restaurant operations and financial performance. This role partners with the General Manager to develop people, uphold brand standards, and ensure the restaurant is fresh, friendly, fast, and profitable.

Company Perks: Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Job Duties and Responsibilities:

• Live Krystal’s People First promise and consistently demonstrate PRIDE values
• Create positive energy in the restaurant and set the team up for success
• Coach, motivate, and develop Shift Leaders and crew members
• Recruit, train, and retain top talent using company tools and recognition programs
• Communicate effectively through team huddles and ongoing feedback
• Serve as a role model for delivering fresh, friendly, and fast service
• Coach WOW service behaviors and celebrate guest feedback
• Observe operations from the guest perspective and address improvement opportunities
• Support local marketing efforts, community involvement, and brand promotions
• Help execute company-wide product launches and local initiatives
• Assist in executing Krystal’s operating systems and standards
• Support sales forecasting, scheduling, and labor planning
• Monitor daily business results, cash handling, HACCP logs, and inventory levels
• Assist with food and equipment inventory control and ordering
• Analyze sales, labor, and cost results to drive operational improvements
• Implement and follow up on operational and financial action plan
• Ensure compliance with health, safety, sanitation, security, and fire regulations
• Assist with identifying equipment issues and coordinating corrective actions

Knowledge, Skills, and Abilities:

An ideal candidate will have experience with or understanding of:

• Strong leadership and team management skills.
• Knowledge of food safety, sanitation, and restaurant operations.
• Excellent customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment. 
• Basic understanding of inventory management and scheduling.
• Problem-solving and conflict-resolution abilities.
• Ability to follow company procedures and uphold operational standards.
• Dependable, motivated, and capable of taking initiative.

Education and Experience:

An ideal candidate will have the following education and experience

• Previous retail, food service, or customer service experience.
• On-the-job training is provided for all new team members.

Working environment and physical requirements:

• Must be 18 years or older to apply
• Must be able to stand during the entire work shift.
• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.
• Must be able to lift 50 lbs.
• Must be able to tolerate gas fumes and cleaning products.
• Must be able to climb a ladder to clean windows.

Travel: Must be able to travel up to 10%

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date: 12/11/2025

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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